Cancellation and Refund Policy

Every new account starts with a 14-day free trial. No payment details are needed for the trial and nothing is charged when it ends; the account simply moves to the Free plan until you choose a paid plan.

• Cancel any time in Billing (agency owner) or by emailing the email address shown in your account from the account owner’s address.
• Cancellation takes effect at the end of the current monthly billing period. You keep the paid plan until then and are not charged again.
• After that the account moves to the Free plan’s limits. Your data is kept, and you can export it or delete it at any time.

Subscription fees are charged monthly in advance and are not refunded for partly used periods. We do give a full refund of the affected charge when:

• you were charged twice for the same period;
• you were charged after cancelling in time;
• you were charged for a plan change you did not make;
• the Service was unavailable for more than 72 consecutive hours in that period because of a fault on our side.

To ask for a refund, email the email address shown in your account within 15 days of the charge with your account email and the Razorpay payment ID. We reply within 2 business days.

Approved refunds are issued through Razorpay to the original payment method within 5–7 business days of approval. Your bank or card issuer may take a few more days to show it. We do not refund in cash or to a different account.

Email the email address shown in your account. See our Contact page for the Grievance Officer.