Delete my data
Flare Reply stores the details people send to businesses through Facebook and Instagram Lead Ads and WhatsApp, on behalf of those businesses. Here is how to have yours deleted. Requests are completed within 30 days and you can check progress with your confirmation code.
1. You filled in a lead form or messaged a business
Use the form on this page with the email address or phone number you used. For an email address we first send a confirmation link, so nobody else can delete your data. The business is notified and your name, phone number, email, form answers and WhatsApp messages are deleted from the CRM.
2. You connected a Facebook Page with Facebook Login
In Facebook, open Settings & privacy → Settings → Business integrations (or Apps and websites), find Flare Reply and choose Remove. Meta tells us automatically; we delete the access tokens your login created and Meta shows you a confirmation code and a link to this page to check the status.
3. By email
Write to the email address shown in your account from the address concerned, or include the phone number concerned. We reply within 30 days.
Businesses using the CRM can also delete leads themselves, set automatic retention or delete a workspace. See our Privacy Policy for what we store and why.